One of my clients is focused heavily on e-mailing his customers.  However, it is only part of the equation.  Consumers are increasingly online 24 hours a day, 7 days a week.  Yes, they are still checking e-mails but they are also on Facebook, Twitter and blogs. 

It used to be that the question was direct mail or e-mail?  Now the question is not what channel to use but rather which channels to leverage.  The direct marketing strategy needs to consider traditional direct channels, such as e-mail and direct mail, as well as social networking sites.  The need for integration of branding and messaging has become even more important as consumers have a multitude of ways to learn about your company and its products and services. 

The other challenge with the plethora of channels that have evolved is that consumers are bombarded with information.  Some are abandoning their e-mail accounts because they are overwhelmed by their inboxes.  Others ignore their inboxes in favor of communication channels they control.  I don’t bother sending my sister e-mails anymore because they disappear into the black hole that is her inbox.  However, she will respond instantaneously to a text message and will e-mail me on occasion, when it is the best channel for her to communicate with me.   

As marketers, we need to go where our customers are and offer them relevant and honest information.

Accountable marketing is a lofty goal.  It is the idea that marketing can and should be measured.  It sounds simple but is difficult to implement and execute.  It starts with planning and identifying metrics for success up front and ends with calculating ROI and other relevant metrics as well as incorporating lessons learned into future marketing efforts.

I have written about metrics before.  In fact, my New Year’s Resolutions post included a suggestion to test, measure and learn.  Even in social media there are now agreed upon metrics.  The Interactive Agency Bureau (IAB) has released social media ad metric definitions. 

Given the current tough economic climate, there is no reason not to measure and evaluate your marketing efforts.   How else can you know what worked, what did not work and whether your efforts have met your threshold or definition for success?

Today’s Wall Street Journal had the following comment by Colleen DeCourcy, chief digital officer at Omnicom’s TBWA:

“Banner ads will be the new junk mail.  More and more, reputable companies won’t be buying up the space around the Web sites you visit.  Clicking these ads will become less and less legitimate as brands will endeavor to do things that add more value to you in the social-media and customer-service space.”

As much as I like to measure and quantify, it is too early to try to assign a dollar value to social media.  Marketers are still trying to figure out how to use social media effectively.  Until they do, they will not be able to measure the impact of social media on their efforts and their brands more generally. 

If you are interested, Limeduck has posted about a tweet up held by a Boston radio station, WBUR, to explore and discuss social media.  Also, Tangyslice has also begun interviewing “real people using Web 2.0 to improve the way they do business”.