http://www.lynneharrold.com/2008/10/27/net-promoter-score/ A blog about marketing, analytics and strategy Mon, 06 Feb 2012 23:57:22 +0000 http://wordpress.org/?v=2.6 http://www.lynneharrold.com/2008/10/27/net-promoter-score/#comment-30 Marketing Analytics » More on the Net Promoter Score Sat, 01 Nov 2008 16:43:00 +0000 http://www.lynneharrold.com/?p=105#comment-30 [...] « Net Promoter Score Nov 01 2008 [...] [...] « Net Promoter Score Nov 01 2008 [...]

]]> http://www.lynneharrold.com/2008/10/27/net-promoter-score/#comment-27 admin Wed, 29 Oct 2008 03:13:15 +0000 http://www.lynneharrold.com/?p=105#comment-27 I vote for going legit. While that means losing all your historical comparables, I don't see how you can continue using a methodology that you know to be flawed. However, this may be a matter of personal preference if you document the methodological flaws moving forward. I vote for going legit. While that means losing all your historical comparables, I don’t see how you can continue using a methodology that you know to be flawed. However, this may be a matter of personal preference if you document the methodological flaws moving forward.

]]> http://www.lynneharrold.com/2008/10/27/net-promoter-score/#comment-26 limeduck Wed, 29 Oct 2008 00:22:38 +0000 http://www.lynneharrold.com/?p=105#comment-26 Here's what cooks my noodle: If you've deployed a flawed NPS instrument for months or even years, is it better to stick with it and keep your historical comparables, or suck it up and go legit? Here’s what cooks my noodle: If you’ve deployed a flawed NPS instrument for months or even years, is it better to stick with it and keep your historical comparables, or suck it up and go legit?

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